Privacy Policy

This Privacy Policy applies from 4th October 2024.

Please ensure that you read this Privacy Policy carefully when viewing or using this Service. By clicking the ‘join’ / ‘register’ or similarly worded button on the bottom of the registration form on this website homepage, you confirm you have read and agree to the practices described in this Privacy Policy and consent to your data being processed.

  • Your Data Controller
  • Where This Privacy Policy Applies
  • What Information We Collect (including cookies)
  • How We Use This Information and Purposes For Processing
  • How We Share This Information
  • Where This Information Processed & Data Transfers
  • Your Rights
  • Information You Provide About Yourself
  • How We Protect Your Information
  • How To Access Your Information
  • Data Retention
  • Age Restriction Policy
  • Email Permissions & Opting Out
  • Subscription Payment
  • Changes To This Privacy Policy
  • How to Contact Us

1. Your Data Controller

Upon signing up or logging in, you will receive the complete details of your designated data controller. If you have any questions or require assistance in the meantime, feel free to reach out to us at dataprotection@thehubpeople.com.

2. Where This Privacy Policy Applies

This Privacy Policy applies to this website, mobile version of the site, events and other services we operate under our brand, referred to as ‘service’ going forward in this Privacy Policy.

3. What Information We Collect (including cookies)

We may collect and store information that you enter onto this website or mobile version of the site, or provide to us in another way. This includes personally identifiable, sensitive, and/or special information. Please refer to the tables below for full details.

Data you give us
Categories
Description
Account Data
When you create an account, you give us personally identifiable information, such as your name, address, phone number, email address, and date of birth.
Profile Data
When you complete your profile, you may also provide us with other information about you such as your interests and sexual preferences, gender, age and other demographic information such as your town or city. This data may be considered sensitive or special in certain countries.
Content
When you use our service, you may post photos, videos, audio, text and other types of content, such as your chats with other members.
Purchase Data
When you make a purchase, you provide financial information which is securely stored and held by our PCI compliant payment service provider.
Marketing, Survey and Research Data
We sometimes run (i) surveys, focus groups, or market studies for research purposes and (ii) promotions, events or contests for marketing purposes. When you choose to participate, you give us information to process your entry and participation, as well as your responses to our questions and your feedback.
Customer Support Data
When you contact us, you provide us with information that may be necessary to help address your inquiry. Other people may also submit queries or reports involving you.
Data generated or automatically collected
Categories
Description
Usage Data
Using the service generates data about your activity, including how you use it (e.g., when you logged in, features you’ve been using, actions taken).
Technical Data
This Service automatically collects anonymous information about users. We also collect information obtained via site ‘cookies’. For more information about cookies and the purposes for which we use them, please visit our Cookie Policy
Other data we collect with your permission/consent
Categories
Description
Geolocation Data
If you give us permission, we can collect your geolocation (latitude and longitude) from your device. If you decline permission, features that rely on precise geolocation may not be available to you.
ID Data
You may provide us with a copy of your government-issued ID for age and personal verification purposes.

4. How We Use This Information and Purposes For Processing

Subject to the terms set out in these Terms and Conditions, we and any agents, will use the information supplied by you (including without limitation information of a personal and sensitive nature) for the purposes of:

  • delivering our products and services and managing our business
  • managing your member account and providing you with customer support and associated administrative functions
  • providing you via email and mobile communications with service related information, promotions, special offers, plus other marketing information, related products or websites we believe may be of interest to you
  • performing website, mobile and ad tracking analytics
  • undertaking research and analysis about your use of, or interest in, our product, services or content offered by us or others
  • registering you with and displaying your profile on other network partner services operated by us in accordance with Section 16 of the Terms and Conditions
  • implementing or enforcing any rights in our Terms and Conditions

We may undertake these data functions or use a third party supplier on our behalf, who is obligated to use your personal information only to perform the services for us.

We do not process personal data through ‘profiling’ and ‘automated decision-making’.

5. How We Share This Information

Your personal information may be shared and processed by us and our associated agents. Each entity authorised to process your personal information will do so in accordance with this Privacy Policy and shall use reasonable endeavours to comply with their obligations and responsibilities. For full details, please refer to the below table.

Recipients
Reasons for sharing
Other members
You share data with other members when you voluntarily disclose information on the service for others to see (e.g., your public profile).
Service providers/partners
We share data with vendors and partners who help us operate, promote and improve our service. They provide us services such as analytics, advertising, payment processing, legal support, and security operations.
Affiliates
We may share data with affiliates or receive data from them for the purposes laid out in Section 4 of this policy.
Law enforcement authorities
Your personal information will not be disclosed to local authorities or other governmental agencies unless required by law or other binding regulations.

6. Where This Information Processed & Data Transfers

The personal information collected on this website may be stored and processed in any other country in which we or our associated agents or customers maintain facilities. You acknowledge and agree that your personal information may be transferred outside of the country in which you live and in providing such personal information you give your legal consent to any such transfer.

Because we operate a global service, the sharing of your data involves cross-border data transfers to the United States of America and other countries that may have different laws about data processing. When we transfer personal data outside of the EEA, the United Kingdom, Switzerland or other countries whose data protection laws have been deemed adequate by the European Commission or other competent governmental bodies, we typically rely on what are called standard contract clauses. These standard contractual clauses are commitments between companies transferring personal data, binding them to protect the privacy and security of your data.

7. Your Rights

If you have any questions on your rights and how to exercise them, please contact us using the contact details laid out in this Privacy Policy.

Your Rights
How to exercise it
Access, Portability or To Know Right to be informed of the personal data we process about you and/or ask for a copy of it
You can access and review some data directly by logging into your account. You can also retrieve a copy of your data by following the process explained in this Privacy Policy.
Rectification or Correction Right to amend or update your personal data where it’s inaccurate or incomplete
You can update your data directly within the service by simply updating your profile. If you wish to rectify other data, please contact us using the contact details laid out in this Privacy Policy.
Deletion or Erasure Right to delete personal data
You can delete some of the data you provided us directly within the service. You can also close your account and we’ll delete your data as laid out in this Privacy Policy. In any event, you can always contact us using the contact details laid out in this Privacy Policy.
Objection (Opt-out) or Restriction Right to object to us processing personal data or to request that we temporarily or permanently stop processing personal data
You can directly opt-out from certain of your personal data processing using the contact details laid out in this Privacy Policy.
Consent Withdrawal Right to withdraw a consent you’ve given us to process your personal data for a specific purpose
You can directly withdraw consent you’ve given us either by updating your account setting or contacting us directly. When you withdraw consent, certain services may lose functionality. You can always contact us using the contact details laid out in this Privacy Policy.
Complaint Right to lodge a complaint with a supervisory authority
You can lodge a complaint via the following supervisory authorities:

  • UK Jurisdictions: UK Information Commissioner’s Office (ICO). You can do this by visiting their ‘Make a Complaint’ page here.
  • EU Jurisdictions: European Data Protection Supervisor. You can do this by visiting their ‘Complaints’ page here.
  • US Jurisdictions: There is no single national authority for the US, however the FTC has jurisdiction over most commercial entities and has authority to issue and enforce federal privacy regulations. You can contact them by visiting their ‘Contact’ page here.

8. Information You Provide About Yourself

This Privacy Policy only affects the use and disclosure of personal and other information we collect from you. In using the Service you may decide to post information about yourself and others and communicate with others or upload content which may include personally identifiable information, such as photographs or comments. Such user postings are governed by our Terms and Conditions. We may use automated decision making in regard to your personal data for some services and products and your user posting may appear on other services associated with the platform, or when searches are made on the subject of your posting. By disclosing personal information on a publicly viewable Service, such information becomes publicly visible and can be collected and used by others. We encourage you to exercise discretion and caution over any personal information you decide to post.

9. How We Protect Your Information

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use, disclosure, unauthorised destruction or accidental loss. Unfortunately, no system can be completely secure and although we take steps to secure your personal information, we do not promise nor should you expect that your personal information, searches or other communications will always remain secure. Consequently we encourage you to take caution when disclosing your personal information.

10. How To Access Your Information

If you have created a member account using our Service simply log into your account using your username and password and click on ‘Profile’. You can then amend your personal information.

You may also delete or disable your account at any time by following the instructions contained on the ‘Membership’ page. Even if you delete or disable your account we may still retain certain information associated with your account for recordkeeping integrity requirements as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, protect the interests of other users or to take other actions as permitted by law.

An electronic copy of your personal information is also available for download by you on the ‘Membership’ page.

11. Data Retention

Our Data Retention Policy is designed to help ensure compliance with legal obligations in relation to the retention and deletion of personal information. Personal information that is processed by the Service for any purpose or purposes shall not be kept for longer than is necessary to provide the member with dating services.

Members have the right to download a copy of all the data we hold on them. This can be downloaded from the Membership page on the site. Members can also delete their profile online by contacting our online support team from the Membership page.

As part of our commitment to keeping users safe, we have adapted our retention policy to privately retain information on deleted profiles for a reasonable length of time as may be required to comply with the appropriate law enforcement bodies in the event of cases of harassment, bullying or other criminal acts.

Record Type
Retention Period
Information about a computer and about visits to and use of this Service (including an IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and Service navigation paths)
Indefinitely or 2 years following Profile deletion
Information provided when registering with our Service (including email address)
Indefinitely or 2 years following Profile deletion
Information provided when completing a profile on our Service (including a name, gender, date of birth and interests)
Indefinitely or 2 years following Profile deletion
Information provided for the purpose of subscribing to email notifications and/or newsletters and promotions (including a name and email address)
Indefinitely or 2 years following Profile deletion
Information provided when using the services on the Service, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use)
Indefinitely or 2 years following Profile deletion
Information relating to any subscriptions or financial transactions
Indefinitely or 7 years following Profile deletion
Any other personal information chosen to be sent
Indefinitely or 2 years following Profile deletion

12. Age Restriction Policy

This Service is restricted to users over the age of 18 (or the age of majority in those USA States where 18 is not the age of majority). Furthermore, legislation imposes restrictions on commercial services, including ours. In compliance with these, we do not target our services to any persons under the age of 18 and any information we may receive from users we suspect to be under the age of 18 will be removed from our systems.

13. Email Permissions & Opting Out

When you register, you consent to receive email messages from us. At any time you can choose to opt out from receiving messages. To restrict the frequency or to stop receiving emails from us, simply login using your username and password and go to the settings areas to amend your preferences. Using the Settings feature you can then manage your options to receive, restrict or stop promotional emails and message notifications.

You may also unsubscribe by clicking on the ‘unsubscribe’ link at the bottom of any email that you receive from us.

14. Subscription Payment

Member subscription may not be assigned or transferred to any other person or entity. Members should contact us should there be a change to any of the following details: expiration date of any credit card used in connection with The Service; home or billing address or if there has been an apparent breach of security, such as loss, theft, or unauthorized disclosure or use of an ID or password. Until we are notified, by conventional mail, email or submitting a ticket to the Helpdesk, the Member will remain liable for any unauthorized use of the services.

In the event of a lost, stolen card or reported fraud, we will cooperate fully with any investigation by your issuing bank or law enforcement agency and will provide any data required which may include your personal information.

15. Changes To This Privacy Policy

This Privacy Policy may be amended by us from time to time at our sole discretion. These modifications will become effective once posted by us on the Website as indicated by the ‘last updated date’ at the start of this Privacy Policy. Your continued use of the Service after any such modifications constitutes your acceptance of the new Privacy Policy. If you do not agree with any modifications made in the new Privacy Policy then you must cease to use the Service with immediate effect.